FAQ - Park Re-Opening
Q: How is All Star Adventures responding to COVID-19?
A: The safety of our guests and team members is our top priority. Prior to reopening our company put together a plan for reopening based government and amusement industry recommendations. All Star Adventures will continue to closely monitor all public health developments as they continue to evolve and react to continue to maintain a safe environment for all.
Q: When will All Star Adventures reopen?
A: All Star Adventures will reopen in phases with strict social distancing on Saturday, June 13th. Amusement Rides will reopen on Saturday, June 27th Some entertainment offerings may not be available on these dates. Please check our website for operating hours.
Q: How will you promote social distancing?
A: All Star Adventures will operate all attractions with a strict social distancing for the foreseeable future. Additional signage promoting social distancing has been placed throughout the property. Decals and markers have been added to all attraction and food lines to help guests maintain their distance while at the park. Dining tables have been removed so that seating could be spaced a safe distance from one another. Arcade games have been removed from the floor and games have been spaced out to allow for social distancing.
Q: Can I wear a facemask at the park?
A: Guests are encouraged to bring and wear a facemask while at the park to make them feel more comfortable.
Q: What has changed with team members?
A: Prior to reopening, team members have been trained to understand the importance of maintaining a safe and healthy facility for all to enjoy. Team members who are sick are being told to stay home. All team members will be required to have their temperature taken prior to being allowed to work. Each team member will be required to wear a facemask and gloves while working until further guidance is given.
Q: What will be different for our guests?
A: All Star Adventures is asking all guests to assist with proper social distancing. We are asking anyone who does not feel well to hold off on visiting our park and come back when you are feeling better. Capacity levels at attractions will be limited so that we can sanitize equipment after every use.
Q: What other initiatives have you established?
A: Hand sanitizing stations have been added throughout the facility. An enhanced cleaning plan based on government and industry recommendations with specialized products is in place to sanitize and disinfect high touch points and park equipment.